• Information technology (IT) has been viewed by enterprises worldwide as a vital tool in improvingefficiency and competitiveness. In the last decade, many companies have turned to informationsystems, usually known as enterprise resource planning (ERP) systems, to respond to competitivepressures and market opportunities (Bingi, Sharma and Godla, 1999). The implementation of ERPsystems has grown rapidly world-wide in recent years (Mabert, Soni and Venkataramanan, 2000;van Everdingen, van Hillegersberg and Waarts, 2000; Olhager and Selldin, 2003). ERP systems areintegrated information systems that support value-added processes of enterprises. Based on modularsoftware structure and a centralized database, information flows in manufacturing, finance, sales,distribution as well as human resources processes that can be integrated in real time. The ERP ()
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  • ERP Systems Success: An Integration of IS Success Model and Balanced Scorecard ()
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