• The diffusion and adoption of e-participation contributes to better democracy and more participative societies. Nevertheless, despite the potential benefits of e-participation, the level of citizen satisfaction regarding the use of e-participation and its effects on the continued intention to use have not been widely assessed yet in the literature. This article proposes a conceptual model that integrates the DeLone & McLean success model, that assesses the citizen satisfaction regarding the perception of the e-participation system quality; the expectation-confirmation model for the continued intention to use, which evaluates satisfaction based on the confirmation of ex-post experience on e-participation use and the perceived usefulness; and the dimensions of sense of place, which play a moderator role between the citizen satisfaction and the e-participation use. ()
  • WorldCIST (1) ()
  • 0 ()
  • 2018-03-29 ()
  • 10.1007/978-3-319-77703-0_102 ()
  • 1059 ()
  • 0 ()
  • en ()
  • 2018-03-27 ()
  • Springer, Cham ()
  • 23693 ()
  • 39 ()
  • 1049 ()
  • Satisfaction with e-participation: A Model from the Citizen's Perspective, Expectations, and Affective Ties to the Place. ()


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