• To propose the conceptual model for evaluation of e-government services, the existing literature is considered (Irani and Love, 2001; Gupta and Jana, 2003; Kunstelj and Vintar, 2004; Abanumy et al., 2005; Horan et al., 2006; Kumar et al., 2007; Alshawi et al., 2007; Halaris et al., 2007; Wang and Liao, 2008; Segovia et al., 2009; Bokhari, 2009; Alias et al., 2011) because of its relevance to citizen satisfaction, which is the main focus of this study. ()


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