• The sensory experience of the website can help to determine if a user stays and shops at a site (Rosen & Purinton, 2004; Yoon, 2002). ()
  • These categories are represented in other work in design (Agarwal & Venkatesh, 2002; Yoon, 2002; Flavian et al., 2005; Palmer, 2002; Simon, 2001), and while not exhaustive are representative of key elements of website usability. ()


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