• Indeed, user satisfaction appeared to be a significant determinant of perceived net benefit in the literature (Wang and Liao, 2008; Urbach et al., 2010). ()
  • The D&M IS success model was used by many studies to evaluate the success of various types of information systems, such as government to citizen (G2C) e-government systems (Wang and Liao, 2008), e-commerce (Molla and Licker, 2001; Zhu and Kraemer, 2005), knowledge management systems (Wu and Wang, 2006; Kulkarni et al. ()
  • This result is consistent with findings of other studies (e.g., Iivari, 2005; Chiu et al., 2007; Wang and Liao, 2008; Urbach et al, 2010). ()


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