PropertyValue
?:abstract
  • This article details the development and validation of ISS-QUAL, a measure of service quality for the Information Systems function. The ISS-QUAL measure is based on a theoretical model which operationalizes service quality as the comparison of expectations and perceptions across three factors: service delivery, service product, and service environment. The article concludes by reporting the results of a comparison between ISS-QUAL and SERVQUAL, in which ISS-QUAL is shown to have greater explanatory power. ()
?:appearsInJournal
?:citationCount
  • 4 ()
is ?:cites of
?:cites
?:created
  • 2016-06-24 ()
?:creator
?:doi
  • 10.1080/10580530.2013.794633 ()
?:endingPage
  • 262 ()
?:estimatedCitationCount
  • 4 ()
?:hasDiscipline
?:hasURL
?:issueIdentifier
  • 3 ()
?:language
  • en ()
?:publicationDate
  • 2013-07-01 ()
?:publisher
  • Taylor & Francis ()
?:rank
  • 22041 ()
?:referenceCount
  • 45 ()
?:startingPage
  • 250 ()
?:title
  • ISS-QUAL: A Measure of Service Quality for the Information Systems Function ()
?:type
?:volume
  • 30 ()

Metadata

Anon_0  
expand all