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?:abstract
  • The effectiveness of user interactions and engagement with e-government hinges on the extent to which the information and services being offered are user-centered, and in particular citizen-centered. E-government is not effectively serving users if they cannot find the information and services that they seek due to organizational, educational, policy, or management issues; do not have the skills to properly interact with e-government; do not understand the results that they get; or do not trust the information that they receive. As such, user-centered design and evaluation must be a key consideration in the development and management of e-government. Building on a range of previous research by the authors, this article will examine the issues of the designing for, evaluation of, and research about user-centered e-government and implications for e-government policy and management. ()
?:appearsInConferenceSeries
?:citationCount
  • 67 ()
is ?:cites of
?:cites
?:created
  • 2016-06-24 ()
?:creator
?:doi
  • 10.4018/jegr.2010040101 ()
?:endingPage
  • 17 ()
?:estimatedCitationCount
  • 104 ()
is ?:hasCitedEntity of
?:hasDiscipline
?:hasURL
?:issueIdentifier
  • 2 ()
?:language
  • en ()
?:publicationDate
  • 2010-04-01 ()
?:publisher
  • IGI Global ()
?:rank
  • 19213 ()
?:referenceCount
  • 71 ()
?:startingPage
  • 1 ()
?:title
  • Designing, Implementing, and Evaluating User-centered and Citizen-centered E-government ()
?:type
?:volume
  • 6 ()

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