PropertyValue
?:abstract
  • Electronic business (e-business) enables employees in organizations to complete jobs more efficiently if they can rely on the dependable functions and services delivered by e-business. Unfortunately, only a limited amount of research has explored the topic of employee perceived dependability of e-business, and the concept lacks measurement tools. Hence, this research develops a validated instrument for measuring e-business dependability (EBD) from an employee perspective. Based on a survey of 152 employees in six large semiconductor manufacturing companies in the Hsinchu Science-based Industrial Park in Taiwan, this research conceptualizes and operationalizes the construct of EBD, and then creates and refines an e-business dependability instrument (EBDI). After rigorous purification procedures, the 22-item EBD instrument with good reliability and validity is presented. Finally, this paper concludes with a discussion of potential applications of this EBD instrument. The e-business dependability instrument and its potential implications will not only aid researchers interested in designing and testing related e-business theories, but also provide direction for managers in improving the quality and performance of e-business. ()
?:appearsInJournal
?:citationCount
  • 15 ()
is ?:cites of
?:cites
?:created
  • 2016-06-24 ()
?:creator
?:doi
  • 10.1016/j.jss.2009.02.029 ()
?:endingPage
  • 1055 ()
?:estimatedCitationCount
  • 15 ()
is ?:hasCitedEntity of
?:hasDiscipline
?:hasURL
?:issueIdentifier
  • 6 ()
?:language
  • en ()
?:publicationDate
  • 2009-06-01 ()
?:publisher
  • Elsevier Science Inc. ()
?:rank
  • 20623 ()
?:referenceCount
  • 66 ()
?:startingPage
  • 1046 ()
?:title
  • Measuring e-business dependability: The employee perspective ()
?:type
?:volume
  • 82 ()

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