• Traditionally, User Satisfaction has been measured indirectly through Information Quality, System Quality, Service Quality, and other variables [2] [8] [10] [25] [22]. ()
  • While system usage and user satisfaction are commonly acknowledged as useful proxy measures of system success [2] [22] [8] [9] [11], this study suggest that user-perceived net benefit can be considered as the variable closer in meaning to success than system usage and user satisfaction. ()


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