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  • Traditionally, user satisfaction has been measured indirectly through information quality, system quality, service quality, and other variables (cf. Bailey and Pearson, 1983; Doll and Torkzadeh, 1988; Doll, Xia, & Torkzadeh, 1994; Ives, Olson, & Baroudi, 1983; Kettinger and Lee, 1994; Rai et al., 2002). ()
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