PropertyValue
?:abstract
  • Abstract Although the digital environment has played an important role in the transformation of more library services into e-services, no published survey instrument focuses exclusively on examining library e-service quality. This article presents such an instrument and reports on a pilot study that applied it to university students. The primary objective is the development of an instrument that will enable libraries to investigate e-service quality locally. Active listening to customers, as this study emphasizes, provides two-way communication between the library and its users. Further research needs to explore the features and dimensions identified in e-SERVQUAL for libraries. ()
?:appearsInJournal
?:citationCount
  • 75 ()
is ?:cites of
?:cites
?:created
  • 2016-06-24 ()
?:creator
?:doi
  • 10.1016/j.lisr.2005.04.005 ()
?:endingPage
  • 404 ()
?:estimatedCitationCount
  • 117 ()
is ?:hasCitedEntity of
?:hasDiscipline
?:hasURL
?:issueIdentifier
  • 3 ()
?:language
  • en ()
  • es ()
?:publicationDate
  • 2005-06-01 ()
?:publisher
  • JAI ()
?:rank
  • 19772 ()
?:referenceCount
  • 31 ()
?:startingPage
  • 377 ()
?:title
  • E-service quality in libraries: Exploring its features and dimensions ()
?:type
?:volume
  • 27 ()

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