• Abstract Assessing e-government responsiveness is one of the major gaps in the currently dominant e-government maturity models. While we have a relatively large pool of models focusing on technological and organizational integration from a supply side perspective, measures of responsiveness of e-government systems from a user perspective are still lacking. Replicating a study from New Zealand and Australia, this study explores the response time and quality of e-mail response in Danish local and central governments (N?=?175). Despite that Denmark is high ranking in international benchmark studies, we find that one third of central government agencies did not respond at all, and close to 80% of the ministries provided none or incomplete answers. Local government responds faster and provides answers that are more complete and accurate than those provided by central government. Implications for e-government are discussed. ()
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  • 2016-06-24 ()
  • 10.1016/j.giq.2010.12.006 ()
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  • en ()
  • 2011-10-01 ()
  • JAI ()
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  • The forgotten promise of e-government maturity: Assessing responsiveness in the digital public sector ()
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