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?:abstract
  • This article addresses the concern for effective web site design by means of the conceptualization and empirical validation of a web site user satisfaction construct. Based on IS success theory, hypermedia design theory, a qualitative exploratory pilot study, and a quantitative online critical incident technique, we introduce and define the construct of web site user satisfaction, explore its dimensionality, provide empirical validation of the construct and its underlying dimensionality, develop a standardized instrument with desirable psychometric properties for measuring WUS, and explore the measure's theoretical and practical application. ()
?:appearsInJournal
?:citationCount
  • 275 ()
is ?:cites of
?:cites
?:created
  • 2016-06-24 ()
?:creator
?:doi
  • 10.1016/S0378-7206(03)00089-2 ()
?:endingPage
  • 560 ()
?:estimatedCitationCount
  • 481 ()
is ?:hasCitedEntity of
is ?:hasCitingEntity of
?:hasDiscipline
?:hasURL
?:issueIdentifier
  • 5 ()
?:language
  • en ()
?:publicationDate
  • 2004-05-01 ()
?:publisher
  • Elsevier Science Publishers B. V. ()
?:rank
  • 18791 ()
?:referenceCount
  • 87 ()
?:startingPage
  • 543 ()
?:title
  • The conceptualization and empirical validation of web site user satisfaction ()
?:type
?:volume
  • 41 ()

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