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?:abstract
  • This article presents a basic conceptual framework for investigating the relations among government performance, citizen satisfaction, and trust. It then reviews results from a number of previous empirical studies by the author and other investigators that shed light on specific linkages suggested by the framework. It also indicates gaps in knowledge and, thus, promising areas for future research on the question of how citizens respond to good or bad government performance. Implications for public management, including the need for more citizen-driven measures of government performance, are discussed. ()
?:appearsInJournal
?:citationCount
  • 62 ()
is ?:cites of
?:cites
?:created
  • 2016-06-24 ()
?:creator
?:doi
  • 10.2753/PMR1530-9576300403 ()
?:endingPage
  • 535 ()
?:estimatedCitationCount
  • 118 ()
is ?:hasCitingEntity of
?:hasDiscipline
?:hasURL
?:issueIdentifier
  • 4 ()
?:language
  • en ()
?:publicationDate
  • 2007-06-01 ()
?:publisher
  • Routledge ()
?:rank
  • 20073 ()
?:referenceCount
  • 33 ()
?:startingPage
  • 521 ()
?:title
  • Pieces of a Puzzle: Linking Government Performance, Citizen Satisfaction, and Trust ()
?:type
?:volume
  • 30 ()

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