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?:abstract
  • The impact of a computerized record system on the work lives of customer service representatives in a large utility company is examined. The results suggest alternate methods for thinking about and measuring technological impact. ()
?:appearsInJournal
?:citationCount
  • 135 ()
is ?:cites of
?:cites
?:created
  • 2016-06-24 ()
?:creator
?:doi
  • 10.1145/63342.63347 ()
?:endingPage
  • 238 ()
?:estimatedCitationCount
  • 214 ()
is ?:hasCitedEntity of
is ?:hasCitingEntity of
?:hasDiscipline
?:hasURL
?:issueIdentifier
  • 2 ()
?:language
  • en ()
  • fr ()
?:publicationDate
  • 1989-02-01 ()
?:publisher
  • ACM ()
?:rank
  • 20120 ()
?:referenceCount
  • 38 ()
?:startingPage
  • 220 ()
?:title
  • Computerization, productivity, and quality of work-life ()
?:type
?:volume
  • 32 ()

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