• For public enterprises, 'going mobile and wireless' presents new possibilities to improve service delivery and customer service as well as organizational productivity. However, some fieldwork settings, like social services, may not be witnessing the dramatic gains found in other areas such as emergency response, law enforcement, or inspections. This paper presents and discusses the use of mobile technologies in a social service setting. This research finds positive, albeit modest, gains in productivity, mobility, and employee satisfaction levels as a result of introducing mobile technologies. Recommendations for managers looking to create a supportive organizational environment to maximize fieldworkers' adoption and use of mobile technologies are presented. ()
  • DG.O ()
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  • 2016-06-24 ()
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  • en ()
  • 2008-05-18 ()
  • Digital Government Society of North America ()
  • 23503 ()
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  • Making mobility work in Child Protective Services: lessons from the field ()


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