PropertyValue
?:abstract
  • This paper assesses the role of e-government service quality in the creation of public value from the citizen perspective. By assessing the added value of e-government services through a public value lens we aim to explore more deeply how e-government service quality impacts on public value creation. We propose a conceptual framework based on the theoretical perspectives of public value and e-service quality to support the examination of e-government service quality from the citizens' viewpoint. An exploration of the literature on public value, e-service quality, and e-government indicates that the creation of public value is highly dependent on the level of quality of a service delivered by a public organization. The framework draws together the elements of public value as determined by Moore [1] and Kelly [2], and quality dimensions from the updated IS success model by DeLone and McLean [3]. ()
?:appearsInConferenceSeries
?:bookTitle
  • EGOV ()
?:citationCount
  • 7 ()
is ?:cites of
?:cites
?:created
  • 2016-06-24 ()
?:creator
?:doi
  • 10.1007/978-3-642-22878-0_36 ()
?:endingPage
  • 440 ()
?:estimatedCitationCount
  • 7 ()
is ?:hasCitingEntity of
?:hasDiscipline
?:hasURL
?:language
  • en ()
?:publicationDate
  • 2011-08-28 ()
?:publisher
  • Springer, Berlin, Heidelberg ()
?:rank
  • 22468 ()
?:referenceCount
  • 28 ()
?:startingPage
  • 431 ()
?:title
  • eGovernment service quality assessed through the public value lens ()
?:type
?:volume
  • 6846 ()

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