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  • The challenge of services understanding services - breaking free from industry tunnel vision designing and delivering services managing capacity and managing demand the search for service quality customer service the human dimension in services management strategy and integration. ()
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  • 192 ()
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  • 2016-06-24 ()
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  • 297 ()
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  • en ()
  • ja ()
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  • 1988-01-01 ()
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  • Prentice-Hall International ()
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  • 19827 ()
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  • 0 ()
?:title
  • Managing services : marketing, operations, and human resources ()
?:type

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