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  • Outstanding service organizations focus on customers and frontline workers. The service-profit chain puts hard values on soft measures, helping managers quantify their investments in people and then integrate those measures into a comprehensive service picture. ()
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  • 2686 ()
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  • 2016-06-24 ()
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  • 170 ()
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  • 5632 ()
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  • 2 ()
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  • en ()
  • es ()
  • ja ()
?:publicationDate
  • 1994-01-01 ()
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  • Harvard Business School Publishing ()
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  • 17105 ()
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  • 0 ()
?:startingPage
  • 164 ()
?:title
  • Putting the service-profit chain to work ()
?:type
?:volume
  • 72 ()

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