• This paper presents the refinement and validation of a model for Quality of e-Government Services (QeGS). We built upon our previous work where a conceptualized model was identified and put focus on the confirmatory phase of the model development process, in order to come up with a valid and reliable QeGS model. The validated model, which was benchmarked with very positive results with similar models found in the literature, can be used for measuring the QeGS in a reliable and valid manner. This will form the basis for a continuous quality improvement process, unleashing the full potential of e-government services for both citizens and public administrations. ()
  • EGOV ()
  • 9 ()
is ?:cites of
  • 2016-06-24 ()
  • 10.1007/978-3-642-03516-6_12 ()
  • 150 ()
  • 9 ()
is ?:hasCitedEntity of
is ?:hasCitingEntity of
  • en ()
  • 2009-08-30 ()
  • Springer, Berlin, Heidelberg ()
  • 21645 ()
  • 25 ()
  • 139 ()
  • Refinement, Validation and Benchmarking of a Model for E-Government Service Quality ()


expand all