PropertyValue
?:abstract
  • This paper presents a validated measurement model and instrument for assessing enterprise systems success from multiple perspectives. The final validated study model employs 27 measures of the four dimensions: information quality, system quality, individual impact, and organizational impact. The model is empirically tested with survey data gathered from 27 public sector organizations that implemented SAP R/3 in the late 1990s. The study consists of an exploratory inventory survey (model building) to identify the salient success dimensions and measures, followed by a confirmatory weights survey, for testing model validity (model testing). Test results demonstrate the discriminant validity of the four dimensions, as well as their convergence on a single higher-order phenomenon: enterprise systems success (ESS). Criterion validity testing further demonstrates the additivity of the four dimensions of success, and the completeness of the resultant overarching, second-order measure of ESS. ()
?:appearsInConferenceSeries
?:bookTitle
  • ICIS ()
?:citationCount
  • 243 ()
is ?:cites of
?:cites
?:created
  • 2016-06-24 ()
?:creator
?:endingPage
  • 591 ()
?:estimatedCitationCount
  • 446 ()
is ?:hasCitedEntity of
is ?:hasCitingEntity of
?:hasDiscipline
?:hasURL
?:language
  • en ()
?:publicationDate
  • 2003-01-01 ()
?:publisher
  • Association for Information Systems ()
?:rank
  • 19142 ()
?:referenceCount
  • 92 ()
?:startingPage
  • 576 ()
?:title
  • ENTERPRISE SYSTEMS SUCCESS: A MEASUREMENT MODEL ()
?:type

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