• E-government is defined as an application of IT to government services and it is a global phenomenon and public servants around the world are adopting novel ways to leverage IT to better serve their constituents. In this paper, we proposed a g-CSI model that has two major contributions to overcome the weakness of the existing CSI models that not suitable for the e-government. First, the g-CSI model that measures customer satisfaction for government should have a difference in that for private sectors, and the e-government operates on the Internet environment. We suggest the g-CSI model for e-government suitable to the Internet environment. Next, using a feature weighting and a feature positioning, we can extract the improvement points to enhance the level of customer satisfaction. ()
  • EGOV ()
  • 24 ()
is ?:cites of
  • 2016-06-24 ()
  • 10.1007/11545156_4 ()
  • 48 ()
  • 24 ()
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  • en ()
  • 2005-08-22 ()
  • Springer, Berlin, Heidelberg ()
  • 20665 ()
  • 3 ()
  • 38 ()
  • Intelligent measuring and improving model for customer satisfaction level in e-government ()
  • 3591 ()


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