• Prior studies have shown that a positive relationship exists between organizational characteristics and ERP effectiveness (e.g. Zviran et al., 2005; Petter et al., 2008; Xue et al., 2005; Wang and Chen, 2006; Wang et al., 2008; Zhu et al., 2010). ()
  • The DeLone and McLean (1992) information system (IS) success model offers a schema for categorizing the various measures used to delineate IS success; their framework has been widely used to assess the effectiveness of IS at the organizational level (Petter et al., 2008; Ifinedo et al., 2010). ()


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